Refund Policy
Refund and Returns Policy
Return and Refund Policy
Last updated: May 08, 2024
Thank you for shopping at Runway 7 Fashion.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Runway 7, LLC, 10 Times Square, Fl 5, New York, NY 10018.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Runway 7 Fashion, accessible from https://nyfwtickets.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase
The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Runway 7 Fashion
PO Box 90
Keasby, NJ 08832
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Tickets Policy
1. Payment Methods
For the convenience of our attendees, the accepted payment methods on runway7fashion.com are American Express, Visa, and MasterCard.
2. Order Confirmation
After making a payment on our website, you will receive a confirmation email containing a QR code. If you do not receive the QR code, please check your junk email folder. If you still cannot locate it but see that your card has been charged, please contact us at tickets@runway7fashion.com for assistance.
3. Ticket Information
Tickets purchased through our website, whether for in-person attendance or virtual access to Runway 7 shows, grant entry to all scheduled events.
It is the customer’s responsibility to utilize their tickets; all sales are final and non-refundable.
Tickets are sold exclusively through our website; any tickets not purchased through our site may be fraudulent.
Tickets are transferable; if the original purchaser cannot attend, they may transfer their ticket to another person. The new guest must present a valid QR code at the door, which can only be scanned once. To transfer ownership of the ticket, you must contact tickets@runway7fashion.com. Changes can be made up to one week before the opening show.
Seat availability will be managed exclusively by Runway 7 Fashion.
4. Rescheduling or Cancellation of an Event
If a designer showcase is rescheduled, customers may request a refund or credit up until one week before the opening show day. This allows the guest to attend the rescheduled show or any other show of their choice within one year from the ticket purchase date.
In the event of a complete cancellation of a show, customers will receive a full refund. The timing of refunds will be determined solely by Runway 7 Fashion.
5. Changing Show Day/Time
You may request a change to the show date or time by emailing tickets@runway7fashion.com. Please include your order number, the originally purchased show time, and the desired new show time. We will accommodate the change as availability permits. If the selected seats are not available for the new show date, your request cannot be fulfilled.
6. Waiting Time
For attendees with reserved seating, the maximum waiting time is 30 minutes. If this time is exceeded, we reserve the right to relocate you. Please be respectful of our designers and their showcases by arriving on time.
7. QR Code Presentation
You must present the QR code from your ticket at the door. Failure to do so will result in denied entry to the event. If you do not attend the show for which you purchased tickets, no refund will be issued.
8. Ticket Codes
During the ticket sales season, discount codes will be activated, and their validity and availability will be limited.
Discount requests will not be honored if the discount code is not applied at the time of purchase.
Only one discount code can be used per transaction.
The active period of discount codes is at the discretion of Runway 7 and may change without prior notice.
9. Conduct: Cancellation and Expulsion
Any individual demonstrating misconduct or using inappropriate or discriminatory language inside the venue or in line will be removed immediately without the right to a refund. By purchasing a ticket, you consent to any review measures deemed appropriate by venue authorities. Resistance to these measures may result in denied access to the show without the possibility of a refund. Outside liquor, sharp objects, and disruptive items (such as noise makers) are prohibited.
10. Acceptance of Image Use
By attending the event, you grant permission for Runway 7 to use any audiovisual material in which you appear for promotional purposes across our platforms and publications. Any content shared by attendees on social media may be used by Runway 7 for any promotional purpose.
Live Stream Tickets Policy
- No Refunds Policy
All sales of virtual tickets for the Runway 7 New York Fashion Week live stream are final. We do not offer refunds under any circumstances. However, changes in the date of attendance (e.g., switching from a show on February 6th to a show on February 7th) are allowed until one week before the start of the event. Requests for date changes must be made in writing and submitted via tickets@runway7fashion with the subject: “Date Change Request – [Your Ticket Order Number]”.
- In the case of complete cancellation of a show, the customer will receive a refund. The refund process will be exclusively handled by Runway 7 Fashion.
- Age Requirement
By purchasing a virtual ticket, you affirm that you are at least 18 years of age. Purchases made by individuals under this age will be considered invalid, and Runway 7 reserves the right to cancel any such tickets without refund. - Account Registration and Security
- You must be a human to purchase virtual tickets. Accounts created by automated systems, bots, or other non-human entities are not allowed.
- You are required to provide your full legal name, a valid email address, and any additional information necessary to complete the purchase.
- Your account and login credentials are for your personal use only and may not be shared with others.
- You are solely responsible for maintaining the security of your account and password. Runway 7 will not be held liable for any loss or damage due to your failure to protect this information.
- Content and Activity
- You are responsible for all content posted and activity conducted through your account (e.g., comments).
- Any person who demonstrates misconduct and uses inappropriate or discriminatory language in comments will be removed immediately without the right to claim or request a refund.
- A single person or entity may not operate more than one account to purchase or access Runway 7’s virtual tickets or live stream services.
- Legal Compliance
- Your use of the virtual ticket and live stream services must comply with all local, state, and federal laws. Any use of the Service for illegal purposes, including but not limited to copyright violations, is strictly prohibited.
- Unauthorized use of any video content related to the Runway 7 live stream, including recording, reproducing, or distributing without explicit written consent, will result in legal action. We reserve the right to pursue criminal or civil charges for unauthorized use of copyrighted material.
- Discount Codes
- During the ticket sales season, discount codes will be activated, and their validity and availability will be limited.
- Discount codes must be applied at the time of purchase. Requests for discounts after the purchase has been completed will not be accepted if the discount code was not used during the checkout process.
- Non-Commercial Use
- The live stream tickets and access are provided solely for personal and non-commercial use. You may not utilize the live stream service to generate revenue, whether through resale, advertising, or any other means.
Thank you for choosing to be part of the Runway 7 Fashion New York Fashion Week experience. We are committed to delivering an unforgettable event, and we appreciate your support and cooperation in ensuring a seamless and enjoyable experience for all.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS CONTENTS, AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN. BY PURCHASING A TICKET, YOU COMMIT TO COMPLYING WITH ALL POLICIES AND GUIDELINES OUTLINED ABOVE. YOU ALSO UNDERSTAND THAT ANY VIOLATION OF THESE TERMS MAY RESULT IN THE TERMINATION OF YOUR ACCESS TO THE EVENT WITHOUT REFUND, COMPENSATION, OR PRIOR NOTICE.
